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STORE POLICY

CUSTOMER CARE

At Vessalya, we value our customers and are dedicated to providing an exceptional shopping experience.
If you have any questions, concerns, or suggestions, we are here to help.

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Customer Support Email
📧 contact@SUALOJA.store

 

Response Time
We strive to respond to all inquiries within 24–48 hours, excluding weekends and public holidays.

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How We Can Help

  • Product information and sizing guidance

  • Order updates and tracking

  • Returns, exchanges, and store credit assistance

  • Feedback, suggestions, or general inquiries

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Thank you for choosing Vessalya. Our team is committed to offering world-class support and ensuring your experience with us is seamless and satisfying.

PRIVACY & SAFETY

At Vessalya, we value your privacy and are committed to protecting your personal information.

1. Information We Collect

  • Personal Data: Name, billing/shipping address, email, phone number, payment details

  • Device Info: IP, browser, device type, time zone, cookies

  • Order Info: Products purchased, order history, preferences

2. How We Use Your Data

  • Process and deliver orders

  • Send transactional and promotional communications

  • Improve website and services

  • Comply with legal requirements

3. Sharing Your Information

We only share data with trusted providers:

  • Payment processors (Stripe, PayPal, Apple Pay, Google Pay)

  • Shipping/logistics partners

  • Marketing/email platforms (e.g., Klaviyo)

  • Analytics tools (Google Analytics)

👉 We never sell your data.

4. Data Retention

Kept as long as necessary for business or legal reasons.

5. Cookies

Used for browsing experience and targeted ads (can be disabled in browser).

6. Your Rights

Depending on your jurisdiction (e.g., GDPR/CCPA), you can access, update, or delete your data.
📧 contact@SUALOJA.store

7. Security

Industry-standard security to protect against unauthorized access.

8. Updates

Policy may change over time — please review regularly.

9. Contact

📧 contact@SUALOJA.store

WHOLESALE INQUIRIES

 Oferecemos produtos de alta qualidade a preços competitivos para rev.

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 Benefícios da Venda por Atacado

- Descontos significativos em compras em grande quantidade.

- Acesso a uma variedade de produtos exclusivos.

  Como Fazer uma Consulta

 Entre em contato conosco pelo telefone ou e-mail.

- Informe a quantidade desejada e os produtos de interesse. 

Processo de Pedido

Após a consulta, enviaremos uma proposta detalhada.

- Confirma e envio do pedido após aceitação. Se precisar de mais informações ou ajustes, estou à disposição!

REFUND POLICY

At Vessalya, refunds are issued as store credit (digital gift card).

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1. Refund Method

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Refunds = non-expiring digital gift card.
No cash, bank, or card refunds.

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2. Timeline

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Store credit issued within 7 business days after inspection of returned item.

3. Not Eligible

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  • Items outside the 7-day return window

  • Items not in returnable condition

  • Shipping fees & taxes

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4. Gift Cards

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Credits do not expire and can be used on any future order.

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5. Damaged/Incorrect Items

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Contact us within 7 days if your order is defective or incorrect.
📧 contact@SUALOJA.store

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6. Questions

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📧 contact@SUALOJA.store

Payment Methods
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